EPA Mining Spares (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access and correct your information.

Effective date: 20 February 2026  

1. Scope

This policy applies to personal information collected through our website (including enquiry forms), communications with us by email or phone, and any related services we provide.

2. What personal information we collect

The types of personal information we may collect include:

• Identity and contact details such as name, email address, phone number, company and job title
• Enquiry details and correspondence, including information you include in messages or form submissions
• Transaction and account related information if you request quotes, place orders, or manage purchasing with us
• Website and device information such as IP address, browser type, pages viewed, date and time of visits, referring pages, and interactions with content (collected via cookies and similar technologies)
  

We do not intentionally collect sensitive information (as defined under Australian privacy laws). If you provide sensitive information, you consent to us handling it for the purpose you provided it.

3. How we collect personal information

We may collect personal information:

• Directly from you when you submit a form, request a quote, contact us, subscribe to updates, or otherwise communicate with us
• Automatically when you use our website through cookies, analytics tools, and server logs
• From third parties where permitted, such as logistics providers, payment providers, IT service providers, or your employer where you are contacting us on a business basis
  

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

• Respond to enquiries and provide quotes
• Supply products and services, including order processing, fulfilment, delivery, returns and support
• Communicate with you about orders, updates, and customer service matters
• Improve our website, content and service performance, including troubleshooting and analytics
• Maintain security, prevent fraud, and protect our systems and users
• Comply with legal obligations and resolve disputes
  

We may use your business contact details to send marketing or industry updates where permitted by law. You can opt out at any time using the unsubscribe option provided in messages or by contacting us.

5. Cookies, analytics and similar technologies

Our website may use cookies and similar technologies to:

• Operate the site and remember preferences
• Measure and analyse site usage
• Support marketing and advertising (where enabled)
  

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

6. Disclosure to service providers and other recipients

We may disclose personal information to trusted third parties that help us operate our business, such as:

• Website hosting and infrastructure providers
• Analytics and performance monitoring providers
• Customer relationship and email communication tools
• Payment processors and invoicing systems (where applicable)
• Freight, courier and logistics providers
• Professional advisers such as accountants, insurers and legal advisers
  

We take reasonable steps to require these providers to handle personal information in a way that supports confidentiality and security.

7. Overseas disclosures

Some of our service providers may store or process data outside Australia (for example, cloud hosting, analytics, or email delivery). Where this occurs, we take reasonable steps to protect your information and to comply with applicable privacy requirements.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the nature of the information.

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law. When no longer required, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing your request.

10. Complaints

If you have a privacy complaint, contact us using the details below. Please include your name and a summary of your concern. We will respond within a reasonable timeframe and work with you to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the effective date updated.

13. Contact us

EPA Mining Spares  

8 Creative Street, Wangara WA 6065  

Phone: 0426 212 928  

Email: sales@epaspares.com.au

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